Contact
A person answers. Not a queue.
Most questions have a faster route than a form — try the choices below first. If none of them fits, write to us and we'll reply.
Faster than writing to us
Where's my order?
Tracking, delivery status and past orders sit in your account.
Check your accountChange a subscription
Skip a delivery, change the interval or cancel — no email needed.
Manage it yourselfHow do I take it?
Timing, food, stacking and side effects — all on one page.
Read the FAQWholesale, press or practitioner
Not a customer question. These go to a separate inbox so they don't sit behind order enquiries.
See where to writeWrite to us
Tell us what's happened.
Pick a reason and we'll ask only for what we actually need to solve it. The more specific you are, the fewer emails it takes.
After you hit send
What actually happens to your email
Most contact pages stop at "we'll get back to you". Here's the rest of it.
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It lands in a shared inbox in Georgia
Read by the same small team that works on the formulas — not routed to an outsourced desk in another timezone.
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Someone picks it up on the next working day
Sent on Friday evening? It's read Monday morning. We'd rather say that than let you wonder over the weekend.
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You get an answer, not a holding reply
If a question needs the manufacturer or the lab, we'll tell you that and give a date rather than going quiet.
If you don't hear back
It happens — spam filters, a typo in the address, a message that slipped. Check your spam folder first, then write again with URGENT in the subject line. That gets looked at ahead of the queue, and nobody here will think you're being difficult for chasing.
Where support stops
We can
Check your stack for duplicated actives — ours and other brands'
Explain what's in a formula and why it's at that dose
Sort out anything to do with an order, a refund or a subscription
Tell you honestly when nothing we make fits your situation
We cannot
Tell you whether something is safe with your prescription
Advise on a diagnosed condition or interpret a test result
Recommend a dose for your body specifically
That isn't caution for its own sake — we don't have your history and it isn't our place. What we can do is give you every ingredient and every dose in writing, so your doctor or pharmacist can answer it properly.
Where we are
Find us
The map is loaded from Google, which sets its own cookies. It only loads when you ask for it.
Accountability
Who's responsible for this website
The company — not any individual contributor — is responsible for the content on this site and for keeping it current.
Site and content
Content written by
The 4Well team
Clinician review
Not currently in place. We'd rather say so than imply otherwise.
Found something wrong on this site? Tell us and we'll correct it and note the change. That applies to a factual error in a guide as much as a typo in a price. info@4well.com
Where things actually happen
A US company with a US address, US manufacturing and US testing. Nothing about the supply chain runs through a place we can't name.
Office
Dacula, Georgia
Support
Same place as the office, Monday to Friday, 9:00 AM – 9:00 PM EST
This is an office, not a shop — please don't turn up expecting to buy capsules.
Yes, we're a real company
Real US street address, not a PO box
Made in a cGMP-certified US facility
Every batch tested by an independent lab
Reviews on Amazon and Walmart since before this site
Registered in the United States, with a real street address — not a PO box — and a person answering email on weekdays. Our formulas are made in a cGMP-certified facility in the US and tested batch by batch by an independent laboratory; you can request the certificate for the lot number printed on your own bottle.
We started out selling on Amazon and Walmart before this site existed, which is why you'll find our reviews there too. That history is also why every formula now has its full dose printed — it's the thing we could never fix inside a marketplace listing.
Report a reaction
If a 4Well product made you feel unwell, tell us.
If this is an emergency, stop reading and call 911, or go to your nearest emergency department. Report it to us afterwards.
How to report it to us
Email info@4well.com with "adverse reaction" in the subject line, or use the form above and pick "Something else". Include as much of this as you can:
- Which product, and the batch number from the bottle
- What you experienced, and when it started
- How much you took and for how long
- Any medication or other supplements you take
- Whether you saw a doctor, and what they said
Keep the bottle. We may ask for the batch number again.
What we do with it
We record every report we receive, serious or not. Reports that meet the legal definition of a serious adverse event — one involving hospitalisation, a life-threatening experience, lasting disability, a birth defect, death, or an intervention needed to prevent one of those — are submitted to the FDA within 15 business days of us receiving them, along with a copy of the product label.
You don't have to wait for us. You can report directly to the FDA yourself through MedWatch, and you can do it anonymously.
Other enquiries
Not a customer question?
Wholesale & practitioners
Stocking 4Well in a clinic, gym or store, or recommending it to patients. Tell us who you are and what you'd need.
Media & research
Questions about our formulas, sourcing or how we write our claims. We'll answer what we can substantiate and say so when we can't.
Something on this site is wrong
A claim that doesn't match a label, a broken page, a number that looks off. We'd rather hear it from you than not.
Still deciding rather than asking?
Three questions, sixty seconds, and it will tell you if nothing we make is right for you.
